National Privacy Commission(NPC)

Hi, Good Day.

I would like to ask for help because I took a loan from some online lending apps, they only give me 7 days to pay the money owed. Then when the due date is reached, they are violating the data privacy act and they are also charging high interest and the processing fee.

At first I can pay the debt but it takes longer, I can't afford to pay because the due date is coming at the same time. And I know to myself that it was my fault to borrow money that I couldn't pay back. I didn't misuse what I borrowed from the online lending app, I paid it to another OLA.

THANKS YOU & GOOD DAY!

Dear Fherzie Ann Villaverde,

Greetings!

Thank you for your request dated Nov 17, 2022 09:53:46 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You seek help due to the unauthorized access and alleged harassment of your contacts by an online lending app.

Response to your request

While we aim to provide information whenever possible, in this instance, your inquiry is not a valid FOI request but a complaint to which the filing should follow our process under the NPC citizen’s charter.

Under Executive Order No. 2, s. 2016, it provides for the guidelines on full public disclosure and transparency in the public service which covers only access to information, official records, public records, and to documents and papers pertaining to official acts, transactions or decisions, as well as to government research data used as basis for policy development.

In this regard, complaints and request for clarification on data privacy violation should follow the guidelines provided in the citizen’s charter of our agency, which you may access here: https://www.privacy.gov.ph/citizens-charter/filing-a-complaint/

Nonetheless, to assist you with your concern, we have forwarded your inquiry, name, and email address to our Public Information and Assistance Division ([email protected]) for the drafting of an appropriate response.

You may expect our written response within 3-7 working days. However, if the concerned office determines that this may be a subject of an advisory opinion, the same will be released to you not later than 20 working days, unless the complexity and novelty of the subject matter require a longer period of time for further evaluation. 

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Privacy Commissioner and Chairman Atty. John Henry D. Naga at [email protected]. Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date you received this letter. We will complete the review and tell you about the result within 30 calendar days from the date we receive your review request. 

Thank you.

Respectfully,
https://realinagencies11072018-dot-efoi-ph.appspot.com/help
FOI Officer