National Telecommunications Commission(NTC)

July 27, 2022 Dear Ms Maria Adelfa Javellana, Greetings! Thank you for your request dated Jul 24, 2022 01:48:47 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for For repair Converge. Response to Request In reference to the above request, may we refer you to file a request to the Office of the Consumer Welfare and Protection Division (CWPD) of the National Telecommunications Commission as the Operating Unit in-charge to all complaints on services provided by Public Telecommunication Entities and other Service Provider regulated by the Commission. May we advise you to follow your formal written complaint to the CWPD thru: [email protected] or call at 8-9213251 & 8-9267722. Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Divina Daquioag FOI Receiving Officer