Department of Social Welfare and Development(DSWD)

Good day,
Dearest Ma'am/Sir,
I am writing this letter to touch your heart and seek assistance for our housing bills. Currently, authorities in our area are already requesting that we leave the property because we don’t own it. We’ve been living in a squatter area for several years. And I totally understand why they are doing it. but now we really don't have the capacity to buy our own. They want us to pay the downpayment, or else they will demolish our house. My mother is the only one raising us, and my father left us when I was a child. I have four siblings. I am currently studying and working, but my income is not enough to pay for the downpayment for the lot. And I have other siblings that we’re also supporting for their school needs. My mother doesn’t have a permanent job, and her income is not enough for us to pay for the downpayment. I appeal to your generosity and any amount would be a great help for us. I'm hoping to hear from you. Thank you!

September 18, 2023

Dear Ms. Nemis,

Greetings!

Thank you for your request dated Sep 18, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Financial Assistance.

Response to your request

Unfortunately, we determined that your request is a frontline service transaction and not a valid Freedom of Information (FOI) Request. Thus, we are constrained to deny your request.

However, for your concern, you may contact the following for financial assistance under the Assistance to Individuals in Crisis Situation Program:

DSWD – Central Office:
Contact Information: https://aics.dswd.gov.ph/contact-us/


DSWD – Field Office NCR;
Contact Number: (02) 8-733-00-10 to 14
E-mail: [email protected]

or visit the BACLARAN Satellite Office at: 
2nd Floor, Victory Food Market (beside Baclaran Church) Parañaque


For more information regarding the said program, you may visit:
https://www.dswd.gov.ph/aics/


Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Secretary REX GATACHALIAN at DSWD-Central Office, IBP Road Batasan Pambansa Complex, Constitution Hills, Quezon City. Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

We would love to hear your Feedback so we can improve our services.  Kindly fill out the Customer feedback form from this link:

https://docs.google.com/forms/d/e/1FAIpQLSczFnilLByGiihY4HpktLYfMVUxA9tx7WyncDQAXd2_PUOvbg/viewform


Thank you.

Respectfully,

DSWD FOI Receiving Officer