National Telecommunications Commission(NTC)

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Date: Nov. 17, 2020, 12:51 p.m.

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Date: 2020-11-17 15:38:47.000000

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Date: 2020-11-17 16:34:49.000000

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Filing a Case against Globe

Published by National Telecommunications Commission(NTC) on Nov. 17, 2020.
Requested from NTC by E. Gabaisen at 12:51 PM on Nov. 17, 2020.
Purpose: I want to know the procedure on how to file l file a case against or contact them at least.
Date of Coverage: 03/17/2016 - 11/17/2020
Tracking no: #NTC-728868762278

L.DURAN Nov. 17, 2020, 12:51 p.m.

I would like to ask about the steps on filing a complaint/case against Globe. I have been using their postpaid service for almost 4 years now. I am a paying customer but there's been an entire year worth of compiled problems from them and there is literally no way to contact their customer service. Their app contact button does not work. No agents on the hotline. No one is replying on all their social platforms (which are by the way their only medium to reach out as prescribed on their contact page). I went to their store been in line for an hour only to not be accommodated.

D.DAQUIOAG Nov. 17, 2020, 3:38 p.m.

November 17, 2020 Dear Louis Anthony, Thank you for your request dated Nov 17, 2020 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Filing a Case against Globe. We received your request on Nov 17, 2020 and will respond on or before Dec 08, 2020 12:51:48 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy03Mjg4Njg3NjIyNzgM, for request with ticket number #NTC-728868762278. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS Nov. 17, 2020, 4:34 p.m.

November 17, 2020 Dear Louis Anthony Duran, Greetings! Thank you for your request dated Nov 17, 2020 12:51:48 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for Filing a Case against Globe. Response to Request In reference to the above request, you are advised to visit the office of the Consumer Welfare and Protection Division (CWPD) of the National Telecommunications Commission at BIR Road, East Triangle, Diliman, Quezon City. Our office is available from Monday-Friday 7:00AM - 6:00 PM or call at 8-9213251 & 8-9267722 for further information regarding your concerns. You may send an email at [email protected]. Furthermore, due to this current situation, we suggest you contact the Telephone Numbers provided above before you proceed to the office and to bring the following requirements: 1. Duly accomplished Form(Downloadable at www.ntc.gov.ph under Info menu) 2. Photocopy of two(2) VALID IDs at least one is Gov’t. issued ID For email and Fax : 1. Duly accomplished Form(Downloadable at www.ntc.gov.ph under Info menu 2. Copy of two (2) VALID IDs at least one is Gov’t. issued ID 3. All other requirements stated in the downloadable form Supporting Documents for Representative(s) 1. Authorization letter duly signed by the applicant and valid ID of the authorized representative. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

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