Securities and Exchange Commission(SEC)

October 12, 2021 Dear Ann Chryzel Aparici, Greetings! Thank you for your request dated Oct 11, 2021 03:07:03 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for File formal complaint against abusive lending app Happy Pera2. Response to Request Please be informed that Happypera2 is the registered online lending platform of Royal Yohoo Lending Investors Corporations, with SEC Registration No. CS201906145 and Certificate of Authority to Operate as a Lending Company (CA) No. 2940. For more information on the list of Online Lending Platforms, please click the link: https://www.sec.gov.ph/lending-companies-and-financing-companies-2/list-of-registered-online-lending-platforms/ As for your allegations on possible violation of the SEC Memorandum Circular No. 18, series of 2019, you may file a formal complaint with us by following the instructions below: 1. To File a Formal Complaint Against a Lending or Financing Company Download and fill out the Complaint Form completely and accurately: https://www.sec.gov.ph/wp-content/uploads/2021/04/2021FORM_Updated-Complaint-Form.docx 2. Provide the necessary attachments, namely: a. relevant documents and evidence that will support your claim/s or allegation/s ( e.g. screenshots of text messages and conversations with the financing/lending company); b. loan agreement (if any); c. valid government-issued ID; and d. evidence/proof that you have exhausted all remedies against the company concerned before filing your complaint with the SEC, if any. 3. Indicate the following personal information of the complainant in the complaint form: a. personal e-mail address; b. personal contact number/s; and c. address (in the Philippines) where you may be furnished a copy of letter/s and order from the Commission. 4. Use the below format in the subject head of e-mail in sending the complaint form to [email protected]:
COMPLETE  NAME_RESPONDENT COMPANY _SUBJECT OF COMPLAINT (ex: JUAN DELA CRUZ_ABC LENDING_DISCLOSURE STATEMENT VIOLATION)   5. Submit one complaint form per respondent company.   For more information, refer to this link: http://www.sec.gov.ph/lending-companies-and-financing-companies/complaints/   Your right to request a review   If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Commission Secretary at [email protected]. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.   If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).   Thank you. Respectfully, Atty. Rachel Esther Gumtang- Remalante FOI Receiving Officer