National Telecommunications Commission(NTC)

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Date: Feb. 16, 2021, 1:01 a.m.

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Date: 2021-02-16 08:13:28.000000

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Date: 2021-02-16 08:19:00.000000

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Failure of CONVERGE ICT to deliver their service and abuse for billing their customer with unused se

Published by National Telecommunications Commission(NTC) on Feb. 16, 2021.
Requested from NTC by J. Nicolas at 01:01 AM on Feb. 16, 2021.
Purpose: To file an official complaint against CONVERGE ICT
Date of Coverage: 10/25/2020 - 02/16/2021
Tracking no: #NTC-909171945343

C.MOJICO Feb. 16, 2021, 1:01 a.m.

Hi. I would like to inform your office of my intention to file an official complaint with CONVERGE ICT with their failure to deliver their promised service and for continously charging us monthly bills despite their incompetence. I can provide supporting emails conversations and receipts to show how irresponsible they are in solving issues with their customers.

D.DAQUIOAG Feb. 16, 2021, 8:13 a.m.

February 16, 2021 Dear Celedonio, Thank you for your request dated Feb 16, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Failure of CONVERGE ICT to deliver their service and abuse for billing their customer with unused se. We received your request on Feb 16, 2021 and will respond on or before Mar 09, 2021 01:01:03 AM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy05MDkxNzE5NDUzNDMM, for request with ticket number #NTC-909171945343. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS Feb. 16, 2021, 8:19 a.m.

February 16, 2021 Dear Celedonio Mojico, Greetings! Thank you for your request dated Feb 16, 2021 01:01:03 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked assistance for Failure of CONVERGE ICT to deliver their service and abuse for billing their customer with unused se. Response to Request In reference to the above request, we wish to inform you that you may file a complaint to the Office of the Consumer Welfare and Protection Division (CWPD) of the National Telecommunications Commission for appropriate action by calling the numbers from 7:00 AM - 6:00 PM at 8-9213251 & 8-9267722. You may also send an email to [email protected]. Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

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