Home Development Mutual Fund/Pag-IBIG Fund(HDMF)

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Date: July 15, 2020, 12:45 p.m.

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Date: 2020-07-17 08:06:49.000000

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Date: 2020-07-24 16:29:47.000000

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Escalated HDMF/Pag-Ibig Concern

Published by Home Development Mutual Fund/Pag-IBIG Fund(HDMF) on July 15, 2020.
Requested from HDMF by C. Domogcao at 12:45 PM on July 15, 2020.
Purpose: Necessary Resolution
Date of Coverage: 07/15/2020 - 07/15/2020
Tracking no: #HDMF-982391540072

C.DOMOGCAO July 15, 2020, 12:45 p.m.

I have a 3 weeks old escalated ticket 4564706 and from the very first week I keep on doing follow up but no one attended to update or take action on it. It is unacceptable that an escalated ticket which is supposed to be addressed with a short period of time because of the urgency attached to it has never been given any kind of attention and consideration at all. I understand that you have Skeletal kind of support due to Pandemic but 3 weeks? Seriously? No updates? No one bother to check the ticket? The fact that it has been escalated the more attention it needs to have. But no one cares.

F.OFFICER July 17, 2020, 8:06 a.m.

July 17, 2020 Dear Christian, Thank you for your request dated Jul 15, 2020 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Escalated HDMF/Pag-Ibig Concern. We received your request on Jul 15, 2020 and will respond on or before Aug 05, 2020 12:45:03 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://foipmo05272020130659-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHgsSB0NvbnRlbnQiEUhETUYtOTgyMzkxNTQwMDcyDA, for request with ticket number #HDMF-982391540072. Thank you. Respectfully, FOI Receiving Officer FOI Officer

C.DOMOGCAO July 17, 2020, 3:51 p.m.

No update still

A.GERON July 24, 2020, 4:29 p.m.

24 July 2020 Dear MR. CHRISTIAN M. DOMOGCAO, Greetings! This refers to your eFOI message regarding your concerns/complaints on your Multi-Purpose Loan (MPL) online application via Virtual Pag-IBIG and escalated ticket No. 4564706. We sent our reply to your email account since your message involves disclosure of personal information. Thank you. Very truly yours, ATTY. MARCIAL C. PIMENTEL, JR. Head, Compliance Office and Vice President, Legal and General Counsel Group

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