Home Development Mutual Fund/Pag-IBIG Fund(HDMF)

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Date: Aug. 28, 2020, 9:33 a.m.

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Date: 2020-08-28 11:30:44.000000

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Date: 2020-09-10 21:13:58.000000

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Escalated HDMF/Pag-Ibig Concern

Published by Home Development Mutual Fund/Pag-IBIG Fund(HDMF) on Aug. 28, 2020.
Requested from HDMF by J. Rodriguez at 09:33 AM on Aug. 28, 2020.
Purpose: Necessary Resolution
Date of Coverage: 07/24/2020 - 08/28/2020
Tracking no: #HDMF-309712451592

J.RODRIGUEZ Aug. 28, 2020, 9:33 a.m.

Hello, I have a 1 month old concern regarding a MPL that is unable to proceed due to an error on the Cashcard. I have been given a ticket every time I make a follow up and keeps on asking me for details (19 digit card number) but already provided this on the initial request. This is already unacceptable since this has already been ongoing for more than a month. Here are the ticket numbers that pagibig is providing everytime I make a follow up. 4794206 4794352 4807986 4888719 4754058 4994932 I understand that you have Skeletal kind of support due to Pandemic but its been a month already.

F.OFFICER Aug. 28, 2020, 11:30 a.m.

August 28, 2020 Dear Jovanie, Thank you for your request dated Aug 28, 2020 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Escalated HDMF/Pag-Ibig Concern. We received your request on Aug 28, 2020 and will respond on or before Sep 18, 2020 09:33:42 AM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://pcoomaster08142018150000-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHgsSB0NvbnRlbnQiEUhETUYtMzA5NzEyNDUxNTkyDA, for request with ticket number #HDMF-309712451592. Thank you. Respectfully, FOI Receiving Officer FOI Officer

A.GERON Sept. 10, 2020, 9:13 p.m.

10 September 2020 Dear MR. JOVANIE RODRIGUEZ Greetings from the Fund! This refers to your eFOI message regarding a Multi-Purpose Loan which you claim was unable to proceed due to an error on the cashcard. The nature and subject of requests for information pursuant to Executive Order No. 2, series of 2016 refer to the right of Filipino citizens to information on matters of public concern. It excludes requests pertaining to personal transactions with the Fund, which necessarily involves disclosure of personal information. We took the liberty of endorsing your request to the operating unit concerned. However, since the specific details on your Multi-Purpose Loan pertain to your personal information, the action taken on this matter was sent to your personal e-mail address. For your information and guidance. Thank you. Very truly yours, ATTY. MARCIAL C. PIMENTEL, JR. Head, Compliance Office and Vice President, Legal and General Counsel Group

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