National Electrification Administration(NEA)

September 21, 2022 Dear Mark Perocho, Greetings! Thank you for your request dated Aug 27, 2022 08:15:55 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for EMAIL ADDRESS OF NEA AND ERC FOR CUSTOMER COMPLAINTS AGAINST ELECTRIC COMPANY. Response to Request Your FOI request is approved. For customer complaints, you can reach NEA at [email protected] with the trunk line 8929-1909 local 136 and ERC at [email protected] Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Rhina H. Angue / [email protected]. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Office of the Administrator FDM FOI Receiving Officer