Civil Aviation Authority of the Philippines(CAAP)

July 31, 2023 Dear A. Ballesteros, Greetings! Thank you for your request dated Jul 19, 2023 07:09:22 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for Email address of Cebu Pacific. Response to Request Your FOI request is approved. We understand your concern. However, airline and passenger concerns/complaints are handled by the Civil Aeronautics Board (CAB). We recommend directing this request to the CAB as they have the proper expertise to best assist you. You may reach the CAB through their contact numbers at https://www.cab.gov.ph/contact-us or thru https://complaints.cab.gov.ph. CAB HOTLINE Public Assistance 24/7: ✆ (02) 165-66 Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to [email protected]. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). REQUEST FOR FEEDBACK We would love to hear your thoughts or feedback on how we can improve your experience in using the eFOI portal. We would highly appreciate it if you could send your feedback by accomplishing the FOI Request Feedback Form that you can access through this link: https://forms.gle/tSDKU422jMd6wa4h8 Thank you for using the eFOI portal. Respectfully, CAAP FOI Receiving Officer