Philippine National Police(PNP)

QUERY/CONCERN ANSWER The current process of reporting a crime and how does the PNP document it on this platform? Under para 3 page 1 of MC Nr 2021-072 states that the PNP is receiving complaints and other concerns from the community through the CRMC, PCADG. Complaints and other information that demand that demand police intervention are being reported through SMS, Call Hotline, Social Media, E-Mail, Letter-Referrals, and Walk-ins. Under para 6a and b, page 4 of MC Nr 2021-072 states that the Center (CRMC) and each of its counterparts, meaning all police units nationwide down to police stations were given user’s account for accessibility and security of the System. Complaints will be processed and entered into the System so that the respective Chiefs of the concerned PNP offices/units; the RDs, PROs or Ds, NSUs may monitor the existence of the complaints. All complaints entered into the System are all processed and can be generated through the system itself. The total cases reported on this platform? And its effectiveness? Reduces response time? Since the launching of E-SUMBONG last May 17, 2021, up to May 10, 2022 or barely a year of existence, the System received a total 27,598 complaints/concerns, 27,372 were referred to concern PNP Units while 23, 218 were complied with an 84.82% compliance rate while 4,154 were total active/ongoing complaints and 226 are on cue (Tab “B”). The effectiveness of the system shows that upon receipt of the complaints/concerns, duty investigator under the supervision of an Action Officer immediately refer it if the concern meets the required information (5 Ws and 1H) by encoding to the system and automatically been sent by one click to the PNP Unit concern. The percentage and number of hoax or trolls, resolved and unresolved reports and complaints? All hoax or trolls complaint/concern were all marked as SPAM to include incomplete information or can not be further validated due to non responsive complainant. A very low percentage of 0.00739% for the period under review. All complaints/concerns were probably been resolved but there are some that will took longer as expected for the resolution of the case due to in-depth investigation and provisions of additional evidences as needed during further investigations. How will you entertain reports of online crime/incident? All reported crimes through online/incident were all referred to concern units for immediate response and investigation and subsequently been reported PNP Anti Cybercrime Group for cyber investigation in addition for the resolution of a cyber crime committed. How will you address hoax? Paragraph 8b page 6 states that the Action Officer who receives the complaint shall conduct evaluation to determine the legitimacy of the Complaint. Legitimate complaints deserve appropriate action; whereas, hoax complaints shall be subject to criminal investigation. How will you handle/prioritize simultaneous reporting? Is it 1st come 1st serve or will there be a level/type of incident to prioritize The Center is manned by duty personnel/investigators 24/7 in a 3 shifts (8 hours) rotation and will entertain complaints/concerns as it comes. Walk-in complainants and emergency calls will be prioritize depending to its level or type. The E-SUMBONG has widen public accessibility in reporting complaints, concerns, and information that requires police response or intervention. With the implementation of the system, higher response and positive feedback from the community was realized. Further, may we request to fill up the FOI Client/Customer Survey with the link provided to better improve our services regarding FOI: https://docs.google.com/forms/d/e/1FAIpQLSc0_DD1bx1ZnWey-d_CQr6a7yZsawf1-Up6tnM0ObkPcMTEHQ/viewform. Thank you For information.