National Telecommunications Commission(NTC)

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Date: July 29, 2020, 2:57 p.m.

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Date: 2020-07-30 07:20:48.000000

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Date: 2020-07-30 07:36:39.000000

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DELAYED INSTALLATION - CONVERGE

Published by National Telecommunications Commission(NTC) on July 29, 2020.
Requested from NTC by M. Morales at 02:57 PM on July 29, 2020.
Purpose: EXPEDITE THE SERVICE for PAID APPLICATIONS
Date of Coverage: 05/25/2020 - 07/29/2020
Tracking no: #NTC-736482078482

M.MORALES July 29, 2020, 2:57 p.m.

I hope my email finds you well,notice my concerns.This is regarding my so long processing time of my application/ installation from CONVERGE.My application was  MAY 25, 2020, patiently waited as expected for the payment procedures and made payment on JUNE 13,2020. After weeks , 1st visit of the installer was JUNE 25, and told us the assigned NAP BOX was so FAR to our house, next July 24, 2nd attempt still not processed, quite DISAPPOINTED.As their procedures WE DID ALL OF THAT , and WE PAID on time, SO in return hoping they will EXPEDITE. We are asking for your help in this . Thank You

D.DAQUIOAG July 30, 2020, 7:20 a.m.

July 30, 2020 Dear Mary Grace, Thank you for your request dated Jul 29, 2020 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for DELAYED INSTALLATION - CONVERGE. We received your request on Jul 29, 2020 and will respond on or before Aug 19, 2020 02:57:51 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://pcoomaster07072017110000-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy03MzY0ODIwNzg0ODIM, for request with ticket number #NTC-736482078482. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS July 30, 2020, 7:36 a.m.

July 30, 2020 Dear Mary Grace Morales, Greetings! Thank you for your request dated Jul 29, 2020 02:57:51 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for DELAYED INSTALLATION - CONVERGE. Response to Request In reference to the above request, may we refer you to visit/contact our Consumer Welfare and Protection Division (CWPD) for the Complaint on Services provided by Public Telecommunication Entities and other Service Provider regulated by the Commission. You may send your formal written complaint to the CWPD thru: [email protected] or call at 9213251 & 9267722. I enclosed a copy of the requirements. Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

Attachments:

Customer Complaint.pdf

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