National Telecommunications Commission(NTC)

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Date: Sept. 27, 2020, 12:38 a.m.

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Date: 2020-10-07 08:44:44.000000

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Date: 2020-10-07 14:52:16.000000

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Delayed in refund of cancelled installation fee

Published by National Telecommunications Commission(NTC) on Sept. 27, 2020.
Requested from NTC by J. Enorme at 12:38 AM on Sept. 27, 2020.
Purpose: National Telecommunications Commission
Date of Coverage: 06/17/2020 - 09/26/2020
Tracking no: #NTC-867737164860

A.PADERON Sept. 27, 2020, 12:38 a.m.

Hi! Nag try po ako mag apply thru online sa converge naapproved nmn po so same proccessing pinagbayad po kme pra mapuntahan agad after ko po magbayad 7 days mahigit pinuntahan nla kme for installation na sana kaya lng sa kasamaang palad over span daw po ung available box na binigay nla papunta sa bahay (bat nmn sila nagbigay ng gnun kung malayo naman pala) sbi nla maghahanap cla ng slot na malapit smen so wala daw kc avail na lahat sbi nla kung mag aantay daw aq ng bagong box na hnd nla ko mabigyan ng guaranteed kung kaylan magkakaroon so sbi ko refund nyo nlng ung bayad ko.. gang ngaun wala p

D.DAQUIOAG Oct. 7, 2020, 8:44 a.m.

October 7, 2020 Dear abegail, Thank you for your request dated Sep 27, 2020 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Delayed in refund of cancelled installation fee. We received your request on Sep 27, 2020 and will respond on or before Oct 17, 2020 12:38:44 AM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://zcwd20190208-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy04Njc3MzcxNjQ4NjAM, for request with ticket number #NTC-867737164860. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS Oct. 7, 2020, 2:52 p.m.

October 7, 2020 Dear Abegail Paderon, Greetings! Thank you for your request dated Sep 27, 2020 12:38:44 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request: You asked for Delayed in refund of cancelled installation fee. Response to Request: You have filed a complaint about the telecommunications services of the Converge Company and not a request for information in this portal. However, may we advise you to file it at Consumer Welfare and Protection Division (CWPD) at National Telecommunications Commission BIR Road East Triangle, Diliman Quezon City or before you proceed to our office please call at the following contact numbers: 8-9213251 & 8-9267722 for further information. Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

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