National Telecommunications Commission(NTC)

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REQUEST
SUBMITTED

You have submitted an FOI request

Date: Feb. 28, 2021, 1:50 p.m.

PROCESSING
REQUEST

Your request is already in review

Date: 2021-03-01 21:09:19.000000

REQUEST
SUCCESSFUL

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Date: 2021-03-02 10:19:14.000000

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REQUEST

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Delayed and repetitive response

Published by National Telecommunications Commission(NTC) on Feb. 28, 2021.
Requested from NTC by C. Lavilla at 01:50 PM on Feb. 28, 2021.
Purpose: Action
Date of Coverage: 01/18/2021 - 02/28/2021
Tracking no: #NTC-209659148826

V.CRUZ Feb. 28, 2021, 1:50 p.m.

Hi team. Hope all is well. Seeking for your assistance on how to file a complaint against Converge ICT. I tried reaching out to their following platforms: 1. Social media accounts- becomes unresponsive. Always receive automatic replies 2. Call - ticket created but no action happened 3. Email- keeps giving repetitive response to try generating SOA on their website when it’s always down

D.DAQUIOAG March 1, 2021, 9:09 p.m.

March 1, 2021 Dear VANESSA MAE, Thank you for your request dated Feb 28, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Delayed and repetitive response. We received your request on Feb 28, 2021 and will respond on or before Mar 19, 2021 01:50:07 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy0yMDk2NTkxNDg4MjYM, for request with ticket number #NTC-209659148826. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS March 2, 2021, 10:19 a.m.

March 2, 2021 Dear VANESSA MAE Cruz, Greetings! Thank you for your request dated Feb 28, 2021 01:50:07 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked assistance for Delayed and repetitive response. Response to Request In reference to the above request, we wish to inform you that you may file a complaint to the Office of the Consumer Welfare and Protection Division (CWPD) of the National Telecommunications Commission for appropriate action by calling the numbers from 7:00 AM - 6:00 PM at 8-9213251 & 8-9267722. You may also send an email to [email protected]. Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

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