National Telecommunications Commission(NTC)

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Date: Dec. 12, 2020, 12:51 p.m.

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Date: 2020-12-14 11:28:54.000000

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Date: 2020-12-15 10:02:47.000000

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Delay of Refund

Published by National Telecommunications Commission(NTC) on Dec. 12, 2020.
Requested from NTC by L. Garcia at 12:51 PM on Dec. 12, 2020.
Purpose: Give lesson to this company - Converge ICT Solutions
Date of Coverage: 11/17/2020 - 12/12/2020
Tracking no: #NTC-251619813190

V.ROJAS Dec. 12, 2020, 12:51 p.m.

Hi I would like to request some investigation regarding CONVERGE ICT SOLUTIONS. They keep on telling me that they refund my money back within 15 days from November 17, 2020. I have been calling them from time to time, but they keep on telling me to wait for more days to refund just 4,000 pesos. They keep on giving me hopeless reason regarding this matter. I hope that this company will be punished and will never said any false information to their customers. It's getting frustrating little by little each day! This is completely unacceptable to any consumer who has having the same issue.

D.DAQUIOAG Dec. 14, 2020, 11:28 a.m.

December 14, 2020 Dear Van Michael Andrew, Thank you for your request dated Dec 12, 2020 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for requirements to file complaint on the Delay of Refund. We received your request on Dec 12, 2020 and will respond on or before Jan 01, 2021 12:51:59 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy0yNTE2MTk4MTMxOTAM, for request with ticket number #NTC-251619813190. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS Dec. 15, 2020, 10:02 a.m.

December 15, 2020 Dear Van Michael Andrew Rojas, Greetings! Thank you for your request dated Dec 12, 2020 12:51:59 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request: You asked assistance on how to file complaint for Delay of Refund. Response to Request: In reference to the above request, we wish to inform you that you may file a complaint to the Office of the Consumer Welfare and Protection Division (CWPD) of the National Telecommunications Commission for appropriate action by calling the numbers from 7:00 AM - 6:00 PM at 8-9213251 & 8-9267722. You may also send an email to [email protected]. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

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