National Telecommunications Commission(NTC)

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Date: Feb. 5, 2023, 3:50 p.m.

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Date: 2023-02-09 11:57:18.000000

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Decline of Globe for Unlocking my Device

Published by National Telecommunications Commission(NTC) on Feb. 5, 2023.
Requested from NTC by M. Nocom at 03:50 PM on Feb. 5, 2023.
Purpose: To get Unlocking codes for my device
Date of Coverage: 02/05/2023 - 02/05/2023
Tracking no: #NTC-071561129070

R.GOMEZ Feb. 5, 2023, 3:50 p.m.

Hi! Gusto pong ireport tong Globe na ayaw ibigay yung unlocking codes para po sa aking prepaid wifi. Ayon po sa inyong NTC memorandum circular 01-15-2019, na bawal ko nalock sa isang network ang device na pagmamay ari ng consumer. Kaya po ako chat sa Viber sa helpdesk ng"Alagang Globe Davao at yung agent po ay si Jayson na nakachat ko Feb 5 2023 3PM. Pero wala siyang binigay na unlocking code sakin at sinabi lang na magtungo sa Globe Store. Ganyan din kasi nangyari sa kaibigan ko, pagdatating nya dun sinabihan lang na di sila naguunlock ng device at magchat na lang daw sa customer service

D.DAQUIOAG Feb. 9, 2023, 11:57 a.m.

February 9, 2023 Dear Mr. Gomez, Greetings! Thank you for your request dated Feb 05, 2023 03:50:58 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for assistance on how to resolve your complaint against Globe center. Response to Request Your request is considered a frontline transaction and not considered an FOI request. However, may we suggest that you may coordinate with our nearest office at NTC Regional Office NO. 11 at Quimpo Blvd., Matina, Davao City or you may call their contact numbers at 63-082-296-0625 or 63-082-299-2614 for further assistance. Hence,we also suggest that you will report that directly to the Globe Center where you purchased that product or that services for immediate assistance. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: OFFICE OF THE COMMISSIONER [email protected] NTC Bldg. BIR Rd.East Triangle, Diliman, Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully yours, Divina Daquioag FOI Receiving Officer

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