Department of Social Welfare and Development(DSWD)

To the authority,

I would like to humbly seek for your assistance due to some Harassment of Online Lending. I am experiencing anxiety because of their verbal abuse. I have sleepless nights because of their threats that they will post my picture and even my family in social media to shame. I have two kids who is minor and I don't want them to experience shaming because of this. I have all the screenshots and even audio record of harassment. Until know I am receiving various threats and debt shaming thru SMS and call in spite that I am properly coordinating to them they still ignore my reasons.

May 27, 2022

Dear Danica Parapara,

Thank you for your request dated May 27, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Debt shaming and unfair collection practices of Online Lending Co..

We received your request on May 27, 2022 and will respond on or before Jun 17, 2022 02:35:41 AM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHgsSB0NvbnRlbnQiEURTV0QtNTc3MjM1MjU2MzQyDA, for request with ticket number #DSWD-577235256342.

Thank you.

Respectfully,

Myrna Reyes
FOI Officer

May 30, 2022

Dear Danica Parapara,

Greetings!

Thank you for your request dated 27 May 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

Debt shaming and unfair collection practices of Online Lending Co.

Response to your request

Unfortunately, the DSWD does not have the information you need. Thus, we are constrained to deny your request.

It is the National Privacy Commission (NPC) that may have the data you require. Republic Act 10173 (the “Data Privacy Act of 2012”), aims “to protect the fundamental human right to privacy of communication while ensuring free flow of information to promote innovation and growth [and] the [State’s] inherent obligation to ensure that personal information in information and communications systems in government and in the private sector are secured and protected”. Hence, you may wish to direct your request to the NPC by submitting a request to the NPC via this portal. You may also contact the NPC at 09055061478, 09708180555 or via email at [email protected].

Further, complaints in relation to the Cybercrime Prevention Act can be submitted the National Bureau of Investigation, local Office of the Prosecutor, or the Philippine National Police’s Anti-Cybercrime Group, and to the SEC, if the violator is a registered online lender company.


Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Secretary ROLANDO JOSELITO D. BAUTISTA at DSWD-Central Office, IBP Road Batasan Pambansa Complex, Constitution Hills, Quezon City. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

We would love to hear your Feedback so we can improve our services.  Kindly fill out the Customer feedback form from this link https://docs.google.com/forms/d/e/1FAIpQLSczFnilLByGiihY4HpktLYfMVUxA9tx7WyncDQAXd2_PUOvbg/viewform

Thank you.

Respectfully,


Atty. Georgia Ruby B. Gascon
FOI Decision Maker