Securities and Exchange Commission(SEC)

November 9, 2021 Dear Charina Ann Reyes, Greetings! Thank you for your request dated Nov 08, 2021 06:37:30 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You wanted to file a complaint against an online lending company for its death threats and harassment to you. Response to Request Please be guided by the detailed procedures provided in this link: https://www.sec.gov.ph/lending-companies-and-financing-companies-2/complaints/. Your duly accomplished Complaint Form may be submitted to [email protected]. Kindly attach a scanned copy of your valid government-issued I.D. and supporting evidence/documents such as disclosure statement, amortization schedule, receipts, promissory notes, and other relevant documents in connection with your loan transaction that will help us evaluate your complaint. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to [email protected]. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Violeta Infante FOI Receiving Officer