National Wages and Productivity Commission(NWPC)

July 7, 2023 Dear Debbie Jane Tenorio, Greetings! Thank you for your request dated Jul 07, 2023 11:42:30 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for Daily Minimum Wage/Salary For Call Center Agents in Batangas and Mindoro. Response to Request Your FOI request is approved. Attached is a copy of Wage Order No. IV-A-19 containing the applicable minimum wage rates applicable to establishments classified as non-agriculture, which include call center establishments, in different areas of Batangas. For the applicable minimum wage rate in Mindoro, please see attached copy of Wage Order No. MIMAROPA-10 indicating the applicable minimum wage depending on the number of workers employed. If the call center agent works in an establishment with 10 workers and above, the applicable minimum wage rate is PhP355.00 per day. On the other hand, if the establishment employs less than 10 workers, the applicable minimum wage rate is PhP329.00 Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to NWPC Exec. Dir. Maria Criselda R. Sy. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, ATTY. QUEEN THERESE ESPINAS FOI Receiving Officer We are glad to be of service to you! To help us evaluate and improve our services, may we request that you answer the questions in the form provided in the Link below. Rest assured that all personal data collected will be secured and kept confidential in accordance to the Data Privacy Act of 2012. Click the link here: https://bit.ly/FOI2022survey