Metropolitan Waterworks and Sewerage System Regulatory Office(MWSS)

February 13, 2023 Dear D. Banlasan, I refer to my letter of Aug 05, 2020 10:13:47 PM about your request under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Customer Obligation/Satisfaction Performance Measurement for Water Concessionaires. In order for us to work further on your request, we need more information from you regarding your query. Since this request was lodged on Aug 05, 2020, are you still willing to wait for our response? You may use the reply function on the eFOI portal at https://pcoomaster11222017130000-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHgsSB0NvbnRlbnQiEU1XU1MtMjU2Mzg0NjU0MzUyDA, for request with ticket number #MWSS-256384654352, to respond. During the period of us awaiting your reply, your request will be put on hold. If we do not receive a reply on or before May 08, 2023 09:03:55 AM, your request will be closed. We hope to hear from you at the soonest possible time. Thank you. Respectfully, Justine Aritao FOI Officer

May 16, 2023 Dear Denver, I refer to my letter of Feb 13, 2023 about your request under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Customer Obligation/Satisfaction Performance Measurement for Water Concessionaires. In particular, I had requested specific information for you to clarify upon in order for us to proceed with the request. As we have not received a reply within the 60-day working period since the letter requesting for clarification was sent out, we regret to inform you that this request will be closed as of May 08, 2023. You may wish to submit a new request describing the specific information you are looking for, and we will be able to consider it under the guidelines as stated in Executive Order No. 2. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to or visiting our central office. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Justine FOI Officer