National Telecommunications Commission(NTC)

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Date: Nov. 13, 2020, 11:07 a.m.

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Date: 2020-11-16 06:21:05.000000

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Date: 2020-11-16 20:54:44.000000

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COVERGE COMPLAIN

Published by National Telecommunications Commission(NTC) on Nov. 13, 2020.
Requested from NTC by C. Malubay at 11:07 AM on Nov. 13, 2020.
Purpose: REFUND OF PAYMENT
Date of Coverage: 10/05/2020 - 11/13/2020
Tracking no: #NTC-887410269450

H.DACUDAO Nov. 13, 2020, 11:07 a.m.

To whom it may concern, Sept 4,2020 nag apply ako ng converge ICT nag fill-up ako ng form sabi ng agent 7-10 days process pero umabot ng one month. October na ako nabugyan ng Account number para bayaran (kasi ang policy nila PAYMENT FIRST bago ka kabitan) October 5, 2020 nakapagbayad na ako ng CONVERGE thru BDO isang buwan na ang lumipas nung nabayad ako at dalawang buwan na ang lumipas simula nung nag apply ako HANGGANG NGAYON NI ANINO NG CONVERGE ICT hindi naman nakikita, hndi pa din kami kinakabitan GUSTO KO IREFUND NILA ANG PAYMENT KO NA 1,500 KASI PINAGHIHIRAPAN DIN NAMIN YUN!!

D.DAQUIOAG Nov. 16, 2020, 6:21 a.m.

November 16, 2020 Dear Honey jane jollibee, Thank you for your request dated Nov 13, 2020 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for COVERGE COMPLAIN. We received your request on Nov 13, 2020 and will respond on or before Dec 04, 2020 11:07:38 AM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://bcwdcorrectionv420190212-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy04ODc0MTAyNjk0NTAM, for request with ticket number #NTC-887410269450. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS Nov. 16, 2020, 8:54 p.m.

November 16, 2020 Dear Honey jane jollibee dacudao, Greetings! Thank you for your request dated Nov 13, 2020 11:07:38 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for COVERGE COMPLAIN. Response to Request In reference to the above request, you are advised to visit the office of the Consumer Welfare and Protection Division (CWPD) of the National Telecommunications Commission at BIR Road, East Triangle, Diliman, Quezon City. Our office is available from Monday-Friday 7:00AM - 6:00 PM or call at 8-9213251 & 8-9267722 for further information regarding your concerns. You may send an email at [email protected]. Furthermore, due to this current situation, we suggest you contact the Telephone Numbers provided above before you proceed to the office and to bring the following requirements: 1. Duly accomplished Form(Downloadable at www.ntc.gov.ph under Info menu) 2. Photocopy of two(2) VALID IDs at least one is Gov’t. issued ID For email and Fax : 1. Duly accomplished Form(Downloadable at www.ntc.gov.ph under Info menu 2. Copy of two (2) VALID IDs at least one is Gov’t. issued ID 3. All other requirements stated in the downloadable form Supporting Documents for Representative(s) 1. Authorization letter duly signed by the applicant and valid ID of the authorized representative. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

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