Department of Energy(DOE)

Hi, we are currently renting a unit in a Dormitory in Naga City and we always (monthly) wondered why it goes up constantly. We already asked the landlord for a copy of the bills but they always refused to show it to us, ( units are using submeters). The dorm has 5 studio type and 2 big apartment-like units. Out of all the units they have, There are 2 studio type units unoccupied. 

1. I would like to ask for a copy of the electricity final bills of the Dormitory we are currently residing to see if there are issues with charges they make.

2. Final bills from Nov. 2020 to June 2021.

July 12, 2021

Dear Debbie,

Thank you for your request dated Jul 11, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Copy of Casureco 2 (electricity) power final bills.

We received your request on Jul 11, 2021 and will respond on or before Jul 30, 2021 09:00:52 AM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEERPRS0zMDM2MzQ4MDk1MzAM, for request with ticket number #DOE-303634809530.

Thank you.

Respectfully,

Nelly M. Zabala
Records Management Division
DOE-FOI Receiving Officer

Thank you very much po. I hope to hear a positive response from you. I want to make sure I am paying accurately for what we have consume and if not, this will take further actions. I am willing to send the copies of their receipt/bills given to us every month as for reference for my request if needed. Thank you

Hi Debbie,

Thank you for your email. King here from the Consumer Welfare and Promotion Office of the DOE.

Your concern shall be endorsed to the National Electrification Administration, an agency tasked to supervise electric cooperatives, to address your concern.

We shall provide an update via email.

Thank you.

Good day, Debbie.

We have already endorsed your concern to CASURECO II with the help of the ational Electrification Administration-Consumer Development and Protection Division (NEA-CDPD) and provided them with your contact details so that they may contact you directly. 

We will once again follow up with them (while keeping you on the loop) for the action taken by their office on your concern. 

Thank you and keep safe.


Respectfully,

Consumer Welfare and Promotion Office
FOI Officer

Dear Ms. Gela,

Greetings!

Please be informed that your concern has been endorsed to CASURECO II for appropriate action.

In this regard, we deemed to change the status of this ticket since the matter resides in the concern of a Distribution Utility. Nevertheless, we shall continue to monitor your concern through CASURECO II's response. 

You may also continue to communicate with us through [email protected].

Thank you.

Respectfully,
CWPO