National Telecommunications Commission(NTC)

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Date: Nov. 8, 2020, 11:10 p.m.

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Date: 2020-11-09 05:52:54.000000

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Date: 2020-11-10 14:01:59.000000

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Converge Services Complaint

Published by National Telecommunications Commission(NTC) on Nov. 8, 2020.
Requested from NTC by K. Cabrera at 11:10 PM on Nov. 8, 2020.
Purpose: To check Converge's Poor Services
Date of Coverage: 07/27/2020 - 11/08/2020
Tracking no: #NTC-779750339848

M.SIOS-E Nov. 8, 2020, 11:10 p.m.

Good Day, I would like to report Converge's poor Internet Service. From the duration of July 27 until today (November 8, 2020), my services has been interrupted. The first issue was July 27. I lost my internet connection and it was resolved August 6. The next issue was on October 13th. Same issue I lost my connection. It was fixed October 24. And now, for the last time I lost my internet again November 7th and it is still not fixed. I work from home and Converge is such an inconvenience. I could lose my job bec of them. Please help us. Thank you.

D.DAQUIOAG Nov. 9, 2020, 5:52 a.m.

November 9, 2020 Dear Marisol, Thank you for your request dated Nov 08, 2020 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Converge Services Complaint. We received your request on Nov 08, 2020 and will respond on or before Nov 27, 2020 11:10:28 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://removedkoalam07242018-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy03Nzk3NTAzMzk4NDgM, for request with ticket number #NTC-779750339848. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS Nov. 10, 2020, 2:01 p.m.

November 10, 2020 Dear Marisol Sios-e, Greetings! Thank you for your request dated Nov 08, 2020 11:10:28 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for Converge Services Complaint. Response to Request In reference to the above request, you are advised to visit the office of the Consumer Welfare and Protection Division (CWPD) of the National Telecommunications Commission at BIR Road, East Triangle, Diliman, Quezon City. Our office is available from Monday-Friday 7:00AM - 6:00 PM or call at 8-9213251 & 8-9267722 for further information regarding your concerns. You may send an email at [email protected]. Furthermore, due to this current situation, we suggest you contact the Telephone Numbers provided above before you proceed to the office and to bring the following requirements: 1. Duly accomplished Form(Downloadable at www.ntc.gov.ph under Info menu) 2. Photocopy of two(2) VALID IDs at least one is Gov’t. issued ID For email and Fax : 1. Duly accomplished Form(Downloadable at www.ntc.gov.ph under Info menu 2. Copy of two (2) VALID IDs at least one is Gov’t. issued ID 3. All other requirements stated in the downloadable form Supporting Documents for Representative(s) 1. Authorization letter duly signed by the applicant and valid ID of the authorized representative. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

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