National Telecommunications Commission(NTC)

Browse over 10440 from this government agency

Go Back

REQUEST
SUBMITTED

You have submitted an FOI request

Date: Feb. 26, 2021, 5:34 p.m.

PROCESSING
REQUEST

Your request is already in review

Date: 2021-03-01 11:50:17.000000

REQUEST
SUCCESSFUL

Your request was successful

Date: 2021-03-02 09:48:50.000000

4

RATE YOUR
REQUEST

How was your request?

Converge payment harassment

Published by National Telecommunications Commission(NTC) on Feb. 26, 2021.
Requested from NTC by B. Carbonel at 05:34 PM on Feb. 26, 2021.
Purpose: Forcing to pay a termination fee and unused service
Date of Coverage: 11/29/2020 - 02/26/2021
Tracking no: #NTC-039562998047

J.DIMABAYAO Feb. 26, 2021, 5:34 p.m.

Hi, I would like to properly complaint Converge ICT due to harrasement in terms of making me pay for a service that i didnt use and a termination fee in regards to a contract that i didnt violate. It started last November 15, 2020 werr i requested for a transfer of service to my new home address in cavite, i was able to speak with a representative from converge and advised that i can do the request and the new address is serviceable, however last december 2020, all of a sudden they advised that they dont process a transfer of service from laguna to cavite.

D.DAQUIOAG March 1, 2021, 11:50 a.m.

March 1, 2021 Dear Jann Marc, Thank you for your request dated Feb 26, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Converge payment harassment. We received your request on Feb 26, 2021 and will respond on or before Mar 19, 2021 05:34:02 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy0wMzk1NjI5OTgwNDcM, for request with ticket number #NTC-039562998047. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS March 2, 2021, 9:48 a.m.

March 2, 2021 Dear Jann Marc Dimabayao, Greetings! Thank you for your request dated Feb 26, 2021 05:34:02 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked assistance for Converge payment harassment. Response to Request In reference to the above request, we wish to inform you that you may file a complaint to the Office of the Consumer Welfare and Protection Division (CWPD) of the National Telecommunications Commission for appropriate action by calling the numbers from 7:00 AM - 6:00 PM at 8-9213251 & 8-9267722. You may also send an email to [email protected]. Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

Is this request offensive?

Requests for personal information and vexatious requests are not considered valid requests for Official Information.

If you believe this request is not suitable, you can report it for attention by the site administrators.