National Tax Research Center(NTRC)

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Date: Sept. 6, 2023, 2:18 p.m.

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CONVERGE - NO ONSITE REPAIR SERVICE and NO ATTEMPT to REACH OUT TO CLIENTS

Published by National Tax Research Center(NTRC) on Sept. 6, 2023.
Requested from NTRC by R. Pintor at 02:18 PM on Sept. 6, 2023.
Purpose: Resolution Consumer Protection Communication
Date of Coverage: 08/30/2023 - 09/06/2023
Tracking no: #NTRC-927607872654

R.PINTOR Sept. 6, 2023, 2:18 p.m.

I am writing to express my deep frustration with the ongoing internet outage issue with Converge. Despite multiple attempts to seek assistance and report the problem, it remains unresolved, and I find this level of service unacceptable. August 30 - No Internet Service September 1 - I was promised by Converge that their onsite team will address the outage issue within 2-3 days. September 3 - Field engineers are no show. Made a follow up and was advised to wait. Sept 4 - 6 No onsite visit. Still no internet 1 week with no internet. No one's helping and no onsite repair team.

M.CARO Sept. 7, 2023, 1:54 p.m.

Sep 07, 2023 Dear Reina Pintor, Thank you for your request dated Sep 06, 2023 02:18:12 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for CONVERGE - NO ONSITE REPAIR SERVICE and NO ATTEMPT to REACH OUT TO CLIENTS. We received your request on Sep 06, 2023 02:18:12 PM and we have forwarded your request to another agency. Should you have any questions regarding your request, kindly contact using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHgsSB0NvbnRlbnQiEU5UUkMtOTI3NjA3ODcyNjU0DA, for request with ticket number #NTRC-927607872654. Thank you. Respectfully, Ma. Rhea Caro FOI Officer

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