National Telecommunications Commission(NTC)

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Date: Nov. 5, 2020, 12:02 p.m.

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Date: 2020-11-05 15:32:15.000000

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Date: 2020-11-05 15:58:51.000000

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Converge Internet Installing Our Internet Takes Over 3 Months

Published by National Telecommunications Commission(NTC) on Nov. 5, 2020.
Requested from NTC by A. Delgado at 12:02 PM on Nov. 5, 2020.
Purpose: To Complain
Date of Coverage: 08/28/2020 - 11/05/2020
Tracking no: #NTC-049778713697

F.CACHERO Nov. 5, 2020, 12:02 p.m.

Good day National Telecommunications Commission I'm here to complaint about the Installing time for our internet, we already paid for the internet but they left our account on hold for no particular reason, the agent replied that they don't know why our account was on hold, we need the internet connection for my studies and for the work of my parents, they always tell us to just wait for the them but the message from October 2 is same as the message they sent us in October 10. Hopefully you can help us with this problem that we are facing, we really need to have a strong and stable internet

D.DAQUIOAG Nov. 5, 2020, 3:32 p.m.

November 5, 2020 Dear Federico, Thank you for your request dated Nov 05, 2020 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Converge Internet Installing Our Internet Takes Over 3 Months. We received your request on Nov 05, 2020 and will respond on or before Nov 26, 2020 12:02:57 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy0wNDk3Nzg3MTM2OTcM, for request with ticket number #NTC-049778713697. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS Nov. 5, 2020, 3:58 p.m.

November 5, 2020 Dear Federico Cachero, Greetings! Thank you for your request dated Nov 05, 2020 12:02:57 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for requirements on how to file complaints against the Converge Internet company for no action to your complaints. Response to Request In reference to the above request, you are advised to visit the office of the Consumer Welfare and Protection Division (CWPD) of the National Telecommunications Commission at BIR Road, East Triangle, Diliman, Quezon City. Our office is available from Monday-Friday 7:00AM - 6:00 PM or call at 8-9213251 & 8-9267722 for further information regarding your concerns. You may send an email at [email protected]. Furthermore, due to this current situation, we suggest you contact the Telephone Numbers provided above before you proceed to the office and to bring the following requirements: 1. Duly accomplished Form(Downloadable at www.ntc.gov.ph under Info menu) 2. Photocopy of two(2) VALID IDs at least one is Gov’t. issued ID For email and Fax : 1. Duly accomplished Form(Downloadable at www.ntc.gov.ph under Info menu 2. Copy of two (2) VALID IDs at least one is Gov’t. issued ID 3. All other requirements stated in the downloadable form Supporting Documents for Representative(s) 1. Authorization letter duly signed by the applicant and valid ID of the authorized representative. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

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