National Telecommunications Commission(NTC)

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REQUEST
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Date: July 25, 2021, 7:29 p.m.

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Date: 2021-07-26 11:12:47.000000

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Date: 2021-07-27 09:40:19.000000

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Converge ICT Solutions, Inc. is delay and responding very slow

Published by National Telecommunications Commission(NTC) on July 25, 2021.
Requested from NTC by J. Ranola at 07:29 PM on July 25, 2021.
Purpose: to make action to Converge
Date of Coverage: 07/16/2021 - 07/23/2021
Tracking no: #NTC-368693077693

A.TAN July 25, 2021, 7:29 p.m.

We received a text message from converge saying they'll be having an upgrade activity within July 9 & 10, and to us to expect within the dates to experience slow/no internet connection. But ever since the upgrade activity, our connection has become limited (some programs on my laptop requiring internet experience issue either a disruption or cant connect at all). I have tried using other connections (such as smart data, or ask to connect from a PLDT connection to a friend of mine) and proved that it wasnt my device that has a problem. May you please escalate this. Ticket#006022723

D.DAQUIOAG July 26, 2021, 11:12 a.m.

July 26, 2021 Dear Mr. Arjay, Thank you for your request dated Jul 25, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, regarding a complaint on the delay and very slow internet connection.. We received your request on Jul 25, 2021 and will respond on or before Aug 13, 2021 07:29:33 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy0zNjg2OTMwNzc2OTMM, for request with ticket number #NTC-368693077693. Thank you. Respectfully yours, Divina Daquioag FOI Officer

A.CABARIOS July 27, 2021, 9:40 a.m.

July 27, 2021 Dear Mr. Tan, Greetings! Thank you for your request dated Jul 25, 2021 07:29:33 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your request is not considered an FOI request but rather a complaint to the service provider and this is a frontline service. Response to Request In reference to the above request, may we suggest that you contact our Consumer Welfare and Protection Division (CWPD) for that concern. Our office is available from Monday-Friday 8:00AM - 5:00 PM. Or you may send your formal written complaint to the CWPD thru: [email protected] or call at 8-9213251 & 8-9267722. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully yours, DELILAH F. DELES Deputy Commissioner FOI Decision Maker

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