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Date: Jan. 15, 2021, 6:17 p.m.

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Date: 2021-01-18 10:38:23.000000

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Date: 2021-01-18 14:23:01.000000

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Converge ICT Solution Internet Outage in Camanava

Published by National Telecommunications Commission(NTC) on Jan. 15, 2021.
Requested from NTC by F. Ortega at 06:17 PM on Jan. 15, 2021.
Purpose: Complaint
Date of Coverage: 01/11/2021 - 01/15/2021
Tracking no: #NTC-817592281606

M.DE GUZMAN Jan. 15, 2021, 6:17 p.m.

Dear NTC, Kindly check Converge ICT Solutions Inc. It has been 3 straight days and other several days that there had been internet outage in several areas specifically CAMANAVA area. If you check their facebook official profile you can see there that every hour of every day they post announcements regarding internet outage. It has been affecting thousands of their subscribers mostly WORK FROM HOME employees and students. Our job is on the line because of their negligence and lack of communication with their subscribers. During these times internet is considered as one of the primary needs of

D.DAQUIOAG Jan. 18, 2021, 10:38 a.m.

January 18, 2021 Dear Mark Anthony, Thank you for filing your complaint/request dated Jan 15, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for poor internet connections of Converge ICT Solution Internet Outage in Camanava. We received your request on Jan 15, 2021 and will respond on or before Feb 05, 2021 06:17:18 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy04MTc1OTIyODE2MDYM, for request with ticket number #NTC-817592281606. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS Jan. 18, 2021, 2:23 p.m.

January 18, 2021 Dear Mark Anthony De Guzman, Greetings! Thank you for your request dated Jan 15, 2021 06:17:18 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You filed a complaint against Converge ICT Solution Internet Outage in Camanava. Response to Request In reference to the above request, we wish to inform you that you may file a complaint to the Office of the Consumer Welfare and Protection Division (CWPD) of the National Telecommunications Commission for appropriate action by calling the numbers from 7:00 AM - 6:00 PM at 8-9213251 & 8-9267722. You may also send an email to [email protected]. Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

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