National Telecommunications Commission(NTC)

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Date: April 28, 2021, 4:44 a.m.

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Date: 2021-04-28 08:27:02.000000

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Date: 2021-04-28 08:38:17.000000

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Converge ICT Scam

Published by National Telecommunications Commission(NTC) on April 28, 2021.
Requested from NTC by E. Germo at 04:44 AM on April 28, 2021.
Purpose: To file a complaint for Converge ICT
Date of Coverage: 04/24/2021 - 04/28/2021
Tracking no: #NTC-102609129994

E.GERMO April 28, 2021, 4:44 a.m.

I'd like to request to rach out to Converge ICT, for them to be penalized by the right institution for providing an intermittent to no internet connection for days now. It has greatly affected our job that can feed our families during this pandemic. This Converge is abusive and scam. They dont provide bill adjustment despite being aware of the issue and despite not providing a proper service they are still collecting the same amount of payment. I hope they will be reprimanded properly.

D.DAQUIOAG April 28, 2021, 8:27 a.m.

April 28, 2021 Dear Elfer, Thank you for your request dated Apr 28, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Converge ICT Scam. We received your request on Apr 28, 2021 and will respond on or before May 19, 2021 04:44:43 AM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy0xMDI2MDkxMjk5OTQM, for request with ticket number #NTC-102609129994. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS April 28, 2021, 8:38 a.m.

April 28, 2021 Dear Elfer Germo, Greetings! Thank you for your request dated Apr 28, 2021 04:44:43 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked assistance for Converge ICT Scam. Response to Request In reference to the above request, we wish to inform you that you may file a complaint on services offered by the Telecommunications Providers to the Office of the Consumer Welfare and Protection Division (CWPD) of the National Telecommunications Commission for appropriate action by calling the numbers from 7:00 AM - 6:00 PM at 8-9213251 & 8-9267722. You may also send an email to [email protected]. Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

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