National Telecommunications Commission(NTC)

April 18, 2022 Dear Mr. Andaya, Greetings! Thank you for your request dated Apr 11, 2022 03:56:43 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked us for assistance regarding your complaint against the services of Converge ICT. Response to Request This office determined that your request is a frontline service transaction and not considered an FOI request. However, to extend our services, you may file your complaint to the following contact details: You may file your complaint at Consumer Welfare and Protection Division (CWPD) at National Telecommunications Commission, BIR Road East Triangle, Diliman Quezon City. Due to the challenges that we are facing now, we advise you to call first the office at 8-9213251 & 8-9267722. It is available from Monday-Friday 8:00 AM-5:00 PM or email at [email protected]. Or you may visit the website of the NTC offices at www.ntc.gov.ph. You may navigate the addresses of the offices closer to your location for you to be guided accordingly. By calling the above numbers, the frontline services staff will give you further instructions and all the requirements for them to easily facilitate your request/complaint. If in case of lost/stolen cellphone unit/s, the following are the requirements: 1. Duly accomplished and notarized AFFIDAVIT OF OWNERSHIP AND LOSS WITH UNDERTAKING [Form No. NTC 1-24] Note: The Affidavit of Loss must indicate the IMEI of the mobile phone and/or the SIM to be blocked. 2. Proof of Ownership, ANY of the following: 2.1 Copy of Official Receipt of the mobile phone 2.2 Box of the mobile phone with International Mobile Equipment Identity (IMEI) 3. Copy of valid Identification 3.1 Any government-issued ID or Passport 3.2 For students, school ID 3.3 For cases when ID is not available, Birth Certificate OR NBI Clearance Supporting Documents for Representative(s) 1. Authorization letter duly signed by the applicant and valid ID of the authorized representative. Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully yours, DIVINA DAQUIOAG FOI Officer