National Telecommunications Commission(NTC)

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Date: Dec. 19, 2021, 2:21 p.m.

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Date: 2021-12-21 10:55:50.000000

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CONVERGE ICT- LETTER/ NOTICE FOR FREE SERVICE TERMINATION

Published by National Telecommunications Commission(NTC) on Dec. 19, 2021.
Requested from NTC by A. Lapitan at 02:21 PM on Dec. 19, 2021.
Purpose: TO REQUEST FOR FREE SERVICE TERMINATION REGARDLESS OF THE LOCK-IN PERIOD
Date of Coverage: 11/14/2021 - 12/19/2021
Tracking no: #NTC-166346953366

G.RANES Dec. 19, 2021, 2:21 p.m.

Hi, I would like to request to your humble office for a letter/notice for free service termination of Converge ICT. Here's my problem with the said ISP. We are new subscriber and we want to terminate our subscription because we experienced 3 weeks no internet connection. We submit our concern to their email and other social media support. They kept responding the same thing. They gave us ticket number but their technical team visits us 2 weeks after we submit our concerns but they wasn't able to fix the problem. We are tired to submit our concerns again and again. Hoping you help us.

D.DAQUIOAG Dec. 21, 2021, 10:55 a.m.

December 21, 2021 Dear Ms. Ranes, Greetings! Thank you for your request dated Dec 19, 2021 02:21:37 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked us to assist you to settle your concern to CONVERGE ICT- LETTER/ NOTICE FOR FREE SERVICE TERMINATION. Response to Request Your FOI request is a frontline service. However, may we suggest that you call the Consumer Welfare and Protection Division of NTC at 8926-7722 or 89204464 or email directly the [email protected] for your concern. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to : GAMALIEL A. CORDOBA Commissioner NTC Bldg., East Triangle, Diliman, Q.C. Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully yours, Divina Daquioag FOI Receiving Officer

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