National Telecommunications Commission(NTC)

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Date: Sept. 10, 2020, 4:47 p.m.

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Date: 2020-09-10 17:13:26.000000

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Date: 2020-09-10 17:15:01.000000

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Converge Complaint

Published by National Telecommunications Commission(NTC) on Sept. 10, 2020.
Requested from NTC by T. Cruz at 04:47 PM on Sept. 10, 2020.
Purpose: Appeal on our reconnection status
Date of Coverage: 08/25/2020 - 09/10/2020
Tracking no: #NTC-558987713393

T.CRUZ Sept. 10, 2020, 4:47 p.m.

Hi i would like to request if you can contact converge ict solutions? Multiple complaints are being reported already. We paid a sum of 5160 this day and they promised us that it will be reconnectes immediately. However i tried calling them through the land line numbers they are giving but all the numbers given are incorrect. Thank you very much if you will give us an update regarding this matter.

D.DAQUIOAG Sept. 10, 2020, 5:13 p.m.

September 10, 2020 Dear Tristan ruel, Thank you for your request dated Sep 10, 2020 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Converge Complaint. We received your request on Sep 10, 2020 and will respond on or before Oct 01, 2020 04:47:58 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy01NTg5ODc3MTMzOTMM, for request with ticket number #NTC-558987713393. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS Sept. 10, 2020, 5:15 p.m.

September 10, 2020 Dear Tristan Ruel Cruz, Greetings! Thank you for your request dated Sep 10, 2020 04:47:58 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for Converge Complaint. Response to Request In reference to the above request, may we refer you to visit/contact our Consumer Welfare and Protection Division (CWPD) for the Complaint on Services provided by Public Telecommunication Entities and other Service Provider regulated by the Commission. You may send your formal written complaint to the CWPD thru: [email protected] or call at 8-9213251 & 8-9267722. Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

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