National Telecommunications Commission(NTC)

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Date: Feb. 10, 2021, 11 p.m.

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Date: 2021-02-11 08:56:49.000000

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Date: 2021-02-11 09:22:35.000000

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Converge Complaint

Published by National Telecommunications Commission(NTC) on Feb. 10, 2021.
Requested from NTC by V. Oligan at 11:00 PM on Feb. 10, 2021.
Purpose: Escalate
Date of Coverage: 01/01/2021 - 02/10/2021
Tracking no: #NTC-434647751812

R.MAGBANUA Feb. 10, 2021, 11 p.m.

I’m writing this request to file a complaint about Converge ICT, we submit our application for installation of internet wayback August 2020. But in October 2020, we requested to cancel the installation because we waited almost 2months for the installation itself only and we also moved to a different house that time. We’re trying to contact them thru email for the refund of our initial payment because they always have a long waiting time on phone but they are unresponsive, it’s almost 6months and we’re still waiting for our refund and there’s still no resolution on our issue.

D.DAQUIOAG Feb. 11, 2021, 8:56 a.m.

February 11, 2021 Dear Ruth, Thank you for your request dated Feb 10, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Converge Complaint. We received your request on Feb 10, 2021 and will respond on or before Mar 03, 2021 11:00:38 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy00MzQ2NDc3NTE4MTIM, for request with ticket number #NTC-434647751812. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS Feb. 11, 2021, 9:22 a.m.

February 11, 2021 Dear Ruth Magbanua, Greetings! Thank you for your request dated Feb 10, 2021 11:00:38 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked assistance for Converge Complaint. Response to Request In reference to the above request, we wish to inform you that you may file a complaint to the Office of the Consumer Welfare and Protection Division (CWPD) of the National Telecommunications Commission for appropriate action by calling the numbers from 7:00 AM - 6:00 PM at 8-9213251 & 8-9267722. You may also send an email to [email protected]. Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

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