National Telecommunications Commission(NTC)

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Date: Dec. 3, 2020, 1:37 p.m.

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Date: 2020-12-07 10:19:33.000000

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Date: 2020-12-09 08:10:43.000000

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CONVERGE COMPLAINT

Published by National Telecommunications Commission(NTC) on Dec. 3, 2020.
Requested from NTC by V. Bico at 01:37 PM on Dec. 3, 2020.
Purpose: CONVERGE COMPLAINT
Date of Coverage: 11/27/2020 - 12/03/2020
Tracking no: #NTC-073607375066

C.CARANDANG Dec. 3, 2020, 1:37 p.m.

Hi, I would like to write a complaint about CONVERGE ICT SOLUTIONS regarding our internet connection. Its been 5 days now and we still dont have internet connection. They promised to put us on urgent request but I called them earlier and they said they were sorry for not doing so. I hope you can help us, I have online classes to attend to!

D.DAQUIOAG Dec. 7, 2020, 10:19 a.m.

December 7, 2020 Dear Christian Jade, Thank you for your request dated Dec 03, 2020 01:37:48 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for filing a complaint against CONVERGE ISP. We received your request for assistance on how to file a complaint to the said ISP on Dec 03, 2020 01:37:48 PM and will respond on or before Dec 24, 2020 01:37:48 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy0wNzM2MDczNzUwNjYM, for request with ticket number #NTC-073607375066. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS Dec. 9, 2020, 8:10 a.m.

December 9, 2020 Dear Christian Jade Carandang, Greetings! Thank you for your request dated Dec 03, 2020 01:37:48 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request: You asked for CONVERGE COMPLAINT. Response to Request You asked for assistance on how to file a complaint against CONVERGE company because of its poor service. In reference to the above request, we wish to inform you that you may file a complaint to the Office of the Consumer Welfare and Protection Division (CWPD) of the National Telecommunications Commission for appropriate action by calling the numbers from 7:00 AM - 6:00 PM at 8-9213251 & 8-9267722. You may also send an email to [email protected]. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

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