National Telecommunications Commission(NTC)

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Date: March 1, 2021, 2:32 p.m.

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Date: 2021-03-01 21:11:53.000000

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Date: 2021-03-02 09:26:50.000000

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converge application problem and converge customer agent swearing

Published by National Telecommunications Commission(NTC) on March 1, 2021.
Requested from NTC by A. Aragon at 02:32 PM on March 1, 2021.
Purpose: Asking for help regarding to my converge application
Date of Coverage: 01/05/2021 - 03/01/2021
Tracking no: #NTC-884076334687

C.CUNANAN March 1, 2021, 2:32 p.m.

Hi! I would like to request if possible regarding to my converge application. Its been 2 months now and still NO action from Converge ICT, I always follow up my they don't help and yesterday when I call a converge customer care agent swearing when talking to me. We need internet for online class and online jobs. Please help me out

D.DAQUIOAG March 1, 2021, 9:11 p.m.

March 1, 2021 Dear Mr. Cunanan, Thank you for your request dated Mar 01, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for converge application problem and converge customer agent swearing. We received your request on Mar 01, 2021 and will respond on or before Mar 22, 2021 02:32:42 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy04ODQwNzYzMzQ2ODcM, for request with ticket number #NTC-884076334687. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS March 2, 2021, 9:26 a.m.

March 2, 2021 Dear Christian John Cunanan, Greetings! Thank you for your request dated Mar 01, 2021 02:32:42 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for converge application problem and converge customer agent swearing. Response to Request In reference to the above request, we wish to inform you that you may file a complaint to the Office of the Consumer Welfare and Protection Division (CWPD) of the National Telecommunications Commission for appropriate action by calling the numbers from 7:00 AM - 6:00 PM at 8-9213251 & 8-9267722. You may send an email to [email protected] may also contact our Regional Office at Government Center, Rawis Legaspi City with telephone number (052)482-1039/ 482-0400. Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

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