You have submitted an FOI request
Date: March 22, 2021, 5:45 p.m.
Your request is already in review
Your request was denied
Date: 2021-03-30 10:39:43.000000
How was your request?
Published by Department of Trade and Industry(DTI) on March 22, 2021.
Requested from DTI by I. Corpuz at 05:45 PM on
March 22, 2021.
Purpose: request of refund
Date of Coverage: 12/07/2020 - 03/22/2021
Tracking no: #DTI-898029398475
Hi! I would like to request for a refund amounting 1500.00. Converge - internet company request for an initial deposit before installing the internet. I paid on December 2020. Until now it is not installing the internet. I keep on sending follow- up through email and they only response once and until now no reply. Please help me refund the money. Thank you. Best regards, Irene Corpuz
March 30, 2021 Dear Ms. Corpuz, Thank you for your request. Please note that this is a regular request and does not fall under Executive Order No. 2 (s. 2016). The Office of the DTI Fair Trade Enforcement Bureau (FTEB) will process your request . Please expect a reply from them on this matter. Respectfully, Cresenciano P. Par FOI Receiving Officer Knowledge Management and Information Service DEPARTMENT OF TRADE AND INDUSTRY 5/F Trade and Industry Building, 361 Senator Gil J. Puyat Avenue, 1200 Makati City, Philippines Hotline (632) 751.3330 Mobile (63) 917.834.3330 www.dti.gov.ph