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Date: July 23, 2022, 10:42 a.m.

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Date: 2022-07-25 08:17:48.000000

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Date: 2022-08-02 17:46:04.000000

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Continuous Harassment from Online Loans PH

Published by Securities and Exchange Commission(SEC) on July 23, 2022.
Requested from SEC by P. Raizell at 10:42 AM on July 23, 2022.
Purpose: Peace of Mind
Date of Coverage: 06/01/2022 - 07/23/2022
Tracking no: #SEC-759519999983

M.DE NUEVO July 23, 2022, 10:42 a.m.

Hi. There is this online lending company, OLP (Online Loans PH), that keeps on sending me emails saying I owe them money, when in fact I ALREADY PAID EVERYTHING I OWE THEM. I also have a receipt of the payment transaction. I have numerous time already, informed their customer service about this and every time they reply apologizing and assuring me that they will close my account. BUT THEY NEVER DO. I am so tired. And they always say the wrong amount every time. I think they are a scam and should be closed due to harassment.

I.GONZALES July 25, 2022, 8:17 a.m.

July 25, 2022 Dear Ma. Angela Karissa, Thank you for your request dated Jul 23, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Continuous Harassment from Online Loans PH. We received your request on Jul 23, 2022 and will respond on or before Aug 12, 2022 10:42:39 AM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://pcoomaster11222017130000-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEFNFQy03NTk1MTk5OTk5ODMM, for request with ticket number #SEC-759519999983. Thank you. Respectfully, Isma Gonzales FOI Officer

A.GUMTANG- REMALANTE Aug. 2, 2022, 5:46 p.m.

August 2, 2022 Dear Ma. Angela Karissa De Nuevo, Greetings! Thank you for your request dated Jul 23, 2022 10:42:39 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request Please take note that the Commission is already taking the necessary actions against complaints filed against companies that is under its regulatory supervision. Regarding your concern, you may file a formal complaint with us by following the instructions below: 
1. To File a Formal Complaint Against a Lending or Financing Company Download and fill out the Complaint Form completely and accurately: https://www.sec.gov.ph/wp-content/uploads/2021/04/2021FORM_Updated-Complaint-Form.docx 
2. Provide the necessary attachments, namely: a. relevant documents and evidence that will support your claim/s or allegation/s ( e.g. screenshots of text messages and conversations with the financing/lending company); b. loan agreement (if any); c. valid government-issued ID; and d. evidence/proof that you have exhausted all remedies against the company concerned before filing your complaint with the SEC. 
3. Indicate the following personal information of the complainant in the complaint form:
a. personal e-mail address; b. personal contact number/s; and c. address (in the Philippines) where you may be furnished a copy of letter/s and order from the Commission. 
4. Use the below format in the subject head of e-mail in sending the complaint form to [email protected]:
COMPLETE  NAME_RESPONDENT COMPANY _SUBJECT OF COMPLAINT (ex: JUAN DELA CRUZ_ABC LENDING_DISCLOSURE STATEMENT VIOLATION)   5. Submit one complaint form per respondent company.   For more information, refer to this link: http://www.sec.gov.ph/lending-companies-and-financing-companies/complaints/ Your right to request a review   If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Commission Secretary at [email protected]. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.   If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).   Thank you. Respectfully, Atty. Rachel Esther Gumtang- Remalante FOI Receiving Officer

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