National Telecommunications Commission(NTC)

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Date: July 19, 2023, 6:20 p.m.

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Date: 2023-07-25 10:17:13.000000

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Continuous Billing but No Internet Service for Months now

Published by National Telecommunications Commission(NTC) on July 19, 2023.
Requested from NTC by B. Maria Cristina at 06:20 PM on July 19, 2023.
Purpose: To protect consumer rights and improvement of internet and communication services
Date of Coverage: 04/04/2023 - 07/19/2023
Tracking no: #NTC-216951756124

N.NOGUERA July 19, 2023, 6:20 p.m.

I would like to complain to NTC Consumer Welfare and Protection Division (CWPD) about PLDT for continuing billing monthly but did not fix our internet connection issue for 3 months and our PLDT subscription is beyond the 2 years (24-month) contract's lock-in period. After paying the last bill on April 4, 2023, PLDT did not fix our internet connection issue because of a technician contractor issue that shortcut the solution which created more issues with the internet connection that they haven't fixed until today. For us, we have no obligation to pay for a service we didn't get or consumed.

D.DAQUIOAG July 25, 2023, 10:17 a.m.

July 25, 2023 Dear Nilz Noguera, Greetings! Thank you for your request dated Jul 19, 2023 06:20:48 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. July 25, 2023 Dear Mr. Domingo, Greetings! Thank you for your request dated Jul 21, 2023 10:58:33 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for Follow-Up of #NTC-061830779658. Response to Request In response to your request to follow up regarding the mentioned case of NTC versus GLOBE, may w respectfully inform you that this is not the proper venue for you to lodged that concern. We are not aware of what is the nature and particular Operating Unit issued you that case. We then suggest that you visit personally the office below for you to lodge personally your concern or your authorized representative: Consumer Welfare and Protection Division NTC Ground Floor, NTC Bldg., East Triangle, Diliman, Q.C. Telephone NUmber 8920-4464: 8926-7722 Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: THE COMMISSIONER commissioner@ntc. gov.ph Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Divina Daquioag FOI Receiving Officer

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