National Telecommunications Commission(NTC)

January 3, 2020 Dear Ronito Asinjo Jr., Greetings! Thank you for your request dated Dec 29, 2019 1:44 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request: You asked for Consumer Complaint About Globe Billing us Before Service is Activated. Response to Request: In reference to the above request , may we refer you to visit/contact our Consumer Welfare and Protection Division (CWPD) for the Complaint on Services provided by Public Telecommunication Entities and other Service Provider regulated by the Commission. Our office is available from Monday-Friday 8:00AM - 5:00 PM. Or you may send your formal written complaint to the CWPD thru: [email protected] or call at 8-9213251 & 8-9267722. The following are the requirements: 1. Copy of duly accomplished Application Form for Complaint. 2. Copy of valid Government issued ID / School ID for Student. 3. Copy of any of the following proof of Complaint:  Contracts, Billing, etc. SUPPORTING DOCUMENTS: 1. For representative(s): Authorization letter duly signed by the applicant and valid ID. Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner National Telecommunications Commission Bir Road east Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker