Department of Social Welfare and Development(DSWD)

Hi, I would like to request for all of the complaints, feedback, etc. with case statuses (response and/or resolutions) filed through the Grievance Redress Mechanism of KALAHI-CIDSS-NCDDP since it began in 2003 until October 2018.  Thank you.

November 5, 2018

Dear Justine,

Thank you for your request dated Oct 27, 2018 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Complaints/feedback/etc filed in KALAHI Grievance Redress Mechanism (GRM) w/ response/resolution.

We received your request on Oct 27, 2018 and will respond on or before Nov 16, 2018 03:32:02 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHgsSB0NvbnRlbnQiEURTV0QtODczNzE4ODQ4MjQyDA, for request with ticket number #DSWD-873718848242.

Thank you.

Respectfully,

Myrna Reyes
FOI Officer

6 November 2018

Dear Ms. Co:

You requested for “All of the complaints, feedback, etc. with case statuses (response and/or resolutions) filed through the Grievance Redress Mechanism of KALAHI-CIDSS-NCDDP since it began in 2003 until October 2018.”

Unfortunately, the request is covered under the list of exceptions under Annex B (Exceptions to Right of Access to Information) of the Memorandum of the Executive Secretary dated 24 November 2016, which provides:

For the guidance of all government offices and instrumentalities covered by EO No. 2 (series of 2016), the following are the exceptions to the right of access to information, as recognized by the Constitution, existing laws or jurisprudence:
xxx
4. Information deemed confidential for the protection of the privacy of persons xxx
5. Information, documents, or records known by reason of official capacity and are deemed as confidential, including those submitted or disclosed by entities to government agencies, tribunals, boards or officers, in relation to the performance of their functions, or to inquiries or investigation conducted by them in the exercise of their administrative, regulatory or quasi-judicial powers;
xxx

Thus, we are constrained to deny your request.

Very truly yours,

Carlo Florendo C. Castro
FOI Decision Maker