National Telecommunications Commission(NTC)

Browse over 10440 from this government agency

Go Back

REQUEST
SUBMITTED

You have submitted an FOI request

Date: May 4, 2021, 6:05 p.m.

PROCESSING
REQUEST

Your request is already in review

Date: 2021-05-05 09:50:32.000000

REQUEST
SUCCESSFUL

Your request was successful

Date: 2021-05-05 18:21:30.000000

4

RATE YOUR
REQUEST

How was your request?

Complaint to Globe Telecom

Published by National Telecommunications Commission(NTC) on May 4, 2021.
Requested from NTC by F. Recalde at 06:05 PM on May 4, 2021.
Purpose: Globe to resolve System Error on Billing and monthly disconnection.
Date of Coverage: 01/30/2021 - 05/04/2021
Tracking no: #NTC-451648543288

J.IDO May 4, 2021, 6:06 p.m.

Hi, I would like to make a complaint to Globe Telecom for System Error on Billing with the amount of Php 29,695.69 from our billing statemen since Jan 2021. We had highlighted the issue since Jan 30, 2021 but until to date is still reflected on our account. Globe said that they will settle this and we only need to pay our plan. But we had been always disconnected even if we pay for the plan amount. Which cause disruption on the homeschool of my Nephew and our work from home. It had been more than 4 months. Appreciate your assistance on this matter. Thank you.

D.DAQUIOAG May 5, 2021, 9:50 a.m.

May 5, 2021 Dear Joyce Anne, Thank you for your request dated May 04, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Complaint to Globe Telecom. We received your request on May 04, 2021 and will respond on or before May 25, 2021 06:05:59 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://pcoomaster101018130000-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy00NTE2NDg1NDMyODgM, for request with ticket number #NTC-451648543288. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS May 5, 2021, 6:21 p.m.

May 5, 2021 Dear Joyce Anne Ido, Greetings! Thank you for your request dated May 04, 2021 06:05:59 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for Complaint to Globe Telecom. Response to Request In reference to the above request, we wish to inform you that you may file a complaint to the Office of the Consumer Welfare and Protection Division (CWPD) of the National Telecommunications Commission for appropriate action by calling the numbers from 7:00 AM - 6:00 PM at 8-9213251 & 8-9267722. You may also send an email to [email protected]. Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

Is this request offensive?

Requests for personal information and vexatious requests are not considered valid requests for Official Information.

If you believe this request is not suitable, you can report it for attention by the site administrators.