You have submitted an FOI request
Date: May 4, 2021, 6:23 p.m.
Your request is already in review
Your request was denied
Date: 2021-05-05 11:44:59.000000
How was your request?
Published by National Transmission Corporation(TRANSCO) on May 4, 2021.
Requested from TRANSCO by D. Pulhin at 06:23 PM on
May 4, 2021.
Purpose: For Restoration of Internet Connection
Date of Coverage: 03/03/2021 - 05/04/2021
Tracking no: #TRANSCO-912343833621
Hi Sir/Ma'am, I am writing this request to file a complaint to Converge ICT Solutions Inc. for deactivation of our internet account last May 1, 2021 due to their slow procedure of posting of our payments (13k +) that we already paid and complied all necessary documents (proofs) on their customer service email address and not issuing us any receipts. (In law it's illegal). I have sent them a complaint letter yesterday May 3,2021 but their management is no response/ taking action. I hope you could help me to lift/resolve this issue so we can go back to our daily job . Thank you very much!
May 5, 2021 Dear Jassel, Greetings! Thank you for your request dated May 04, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your request You asked for Complaint to Converge ICT Solutions Inc.. Response to your request While our aim is to provide information whenever possible, in this instance Our Office National Transmission Corporation ( Transco) does not have the information nor have the jurisdiction of the services you have requested. However, you may wish to contact National Telecommunications Commission ( NTC ) Central Office thru Ms. Divina N. Daquioag or [email protected] at (02 8924-4018 / 02 8924-4040), or resubmit your request addressed to the correct agency on the eFOI portal at National Telecommunications Commission For further assistance you may review the FAQ section of the eFOI site: https://foi.gov.ph/help. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to National Telecommunications Commission ( NTC ) Central Appeals and Review Committee Commissioner Gamaliel A. Cordoba with contact details of (02 8924-4018 / 02 8924-4040), Thank you. Respectfully, Michelle F. Pineda FOI Officer