Philippine Overseas Employment Administration(POEA)

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Date: Jan. 9, 2021, 3:49 p.m.

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Date: 2021-01-11 09:52:31.000000

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Date: 2021-01-11 10:28:24.000000

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Complaint Policy/Procedures for HK OFWs

Published by Philippine Overseas Employment Administration(POEA) on Jan. 9, 2021.
Requested from POEA by G. Graciadas at 03:49 PM on Jan. 9, 2021.
Purpose: Public Interest
Date of Coverage: 01/01/2020 - 01/09/2021
Tracking no: #POEA-441553634053

G.GRACIADAS Jan. 9, 2021, 3:49 p.m.

I wish to obtain copies of documents relating to the complaint policies/procedures for OFWs in Hong Kong SAR. Specifically, -Any written procedures or policies (published or unpublished) that detail the complaint procedures for OFWs -The policy of POLO-HK in handling complaints relating to POEA or POLO-HK Agency Undertaking Violations -The policy of POLO-HK when handling complaints relating to money laundering or other offenses not covered in POEA Rules and Regulations -The policy of POLO-HK to forward some cases to the POEA but adjudicate other cases in Hong Kong SAR

N.GABITO Jan. 11, 2021, 9:52 a.m.

January 11, 2021 Dear Grace A., Thank you for your request dated Jan 09, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Complaint Policy/Procedures for HK OFWs. We received your request on Jan 09, 2021 and will respond on or before Jan 29, 2021 03:49:11 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://foi.gov.ph/requests/aglzfmVmb2ktcGhyHgsSB0NvbnRlbnQiEVBPRUEtNDQxNTUzNjM0MDUzDA, for request with ticket number #POEA-441553634053. Thank you. Respectfully, Nascel Gabito FOI Officer

D.JOCELYN T. SANCHEZ Jan. 11, 2021, 10:28 a.m.

January 11, 2021 Dear Grace A. Graciadas, Greetings! Thank you for your request dated Jan 09, 2021 03:49:11 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for Complaint Policy/Procedures for HK OFWs. Response to Request Your FOI request is approved. I enclose a copy of of the information you requested. Thank you.

Attachments:

AO 168-13 Manual of Operations, Policies & Guidelines for the POLO.pdf - Deputy Administrator JOCELYN T. SANCHEZ - [email protected]

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