National Telecommunications Commission(NTC)

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Date: Jan. 9, 2021, 11:08 a.m.

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Date: 2021-01-11 14:16:12.000000

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Date: 2021-01-12 08:28:27.000000

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complaint on text messages

Published by National Telecommunications Commission(NTC) on Jan. 9, 2021.
Requested from NTC by C. Panes at 11:08 AM on Jan. 9, 2021.
Purpose: To report malicious text messages
Date of Coverage: 12/19/2020 - 01/09/2021
Tracking no: #NTC-088751403680

S.CUENCA Jan. 9, 2021, 11:08 a.m.

Good morning Sir/ Ma'am I would like to request for an assistance regarding the malicious and threatening text messages that I received almost everyday with multiple mobile numbers. Please include below mobile numbers which i blocked and mistakenly deleted the text messages 09059167828 09679076707 09679076706 09059167824 09656817409 09685556401 09278728781 09278728819 Please see attach for the complaint and actual text messages. Kindly contact me thru this number 09171333407 / 09059147534 Thank you. Silvernie G. Cuenca

D.DAQUIOAG Jan. 11, 2021, 2:16 p.m.

January 11, 2021 Dear Silvernie, Thank you for your request dated Jan 09, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for requirements in filing complaint on text messages. We received your request on Jan 09, 2021 and will respond on or before Jan 29, 2021 11:08:21 AM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://pcoomaster07202018100000-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy0wODg3NTE0MDM2ODAM, for request with ticket number #NTC-088751403680. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS Jan. 12, 2021, 8:28 a.m.

January 12, 2021 Dear Silvernie Cuenca, Greetings! Thank you for your request dated Jan 09, 2021 11:08:21 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked assistance for complaint on text messages. Response to Request In reference to the above request , may we refer you to visit/contact our Consumer Welfare and Protection Division (CWPD) for the Complaint on Text Message (Text Spam, Text Scam, Illegal/Obscene Text Message, THREATS and other related Items.) Our office is available from Monday-Friday 8:00AM - 5:00 PM. Or you may send your formal written complaint to the CWPD thru: [email protected] or call at 8-9213251 & 8-9267722. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

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