National Telecommunications Commission(NTC)

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REQUEST
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Date: July 29, 2021, 9:37 a.m.

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Date: 2021-07-29 13:49:02.000000

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Date: 2021-07-29 15:54:09.000000

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Complaint

Published by National Telecommunications Commission(NTC) on July 29, 2021.
Requested from NTC by M. Abadecio at 09:37 AM on July 29, 2021.
Purpose: Seeking for your help
Date of Coverage: 07/08/2021 - 07/29/2021
Tracking no: #NTC-953024175790

J.DE GUZMAN July 29, 2021, 9:37 a.m.

I just want to know where can I file a complaint regarding the change of inclusion of my contract to Globe telecom and for not attending my concern. My contract is for two years with monthly bill of 1,499.00 only but due to their migration they changed it into 1,699.00+99.00 (for unli call in tm/globe) without my consent. Also, since July 08 2021, I already reported to their team that we do not have internet connection, and yet do not receive any confirmation that they will fix it. Today is the 24th day that we do not have internet connection. Your help is highly appreciated

D.DAQUIOAG July 29, 2021, 1:49 p.m.

July 29, 2021 Dear Joana, Thank you for your request dated Jul 29, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Complaint. We received your request on Jul 29, 2021 and will respond on or before Aug 19, 2021 09:37:40 AM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy05NTMwMjQxNzU3OTAM, for request with ticket number #NTC-953024175790. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS July 29, 2021, 3:54 p.m.

July 29, 2021 Dear Ms. Joana De Guzman, Greetings! Thank you for your request dated Jul 29, 2021 09:37:40 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for Complaint. Response to Request In reference to the above request, you may file your complaint to the Consumer Welfare and Protection Division (CWPD) as the Operating Unit in-charge to all complaints on services provided by Public Telecommunication Entities and other Service Provider regulated by the Commission. May we advise you to follow your formal written complaint to the CWPD thru: [email protected] or call at 8-9213251 & 8-9267722. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to : GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, DELILAH F. DELES Deputy Commissioner FOI Decision Maker

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