National Telecommunications Commission(NTC)

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Date: Aug. 31, 2020, 10:39 p.m.

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Date: 2020-09-02 14:28:10.000000

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Date: 2020-09-02 22:05:35.000000

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Complaint

Published by National Telecommunications Commission(NTC) on Aug. 31, 2020.
Requested from NTC by M. Alegre at 10:39 PM on Aug. 31, 2020.
Purpose: SMART COMMUNICATION
Date of Coverage: 07/01/2019 - 08/31/2020
Tracking no: #NTC-270029063567

M.ALEGRE Aug. 31, 2020, 10:39 p.m.

To NTC Commisioner COMPLAINT AGAINST SMART COMMUNICATION. I am Mirasol Alegre, a bank frontliner. I have a postpaid account with Smart with number 09088885162. Please help me to request refund and damages with Smart Communication. I already signed a new contract with them for downgrade from Plan 1499 to 250 but they still continued in charging me the prev plan. Kindly refer to the attachment that their store in sm megamall had me signed last 2019. Despite of my follow up requests for the downgrade via their public affairs, fb chats and calling their hot line many times to follow up the new c

D.DAQUIOAG Sept. 2, 2020, 2:28 p.m.

September 2, 2020 Dear Mirasol, Thank you for your request dated Aug 31, 2020 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Complaint. We received your request on Aug 31, 2020 and will respond on or before Sep 21, 2020 10:39:34 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy0yNzAwMjkwNjM1NjcM, for request with ticket number #NTC-270029063567. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS Sept. 2, 2020, 10:05 p.m.

September 2, 2020 Dear Mirasol Alegre, Greetings! Thank you for your request dated Aug 31, 2020 10:39:34 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for Complaint. Response to Request Your FOI request is approved. However, due to the current pandemic situation, we encourage you to please call our office which is available from Monday-Friday 8:00AM - 5:00 PM at 8-9213251 & 8-9267722 for further information. Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

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