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REQUEST
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Date: Feb. 5, 2023, 5:09 p.m.

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Date: 2023-02-06 08:14:42.000000

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Date: 2023-03-23 17:19:36.000000

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Complaint for unfair practices of OkPeso

Published by Securities and Exchange Commission(SEC) on Feb. 5, 2023.
Requested from SEC by I. Aguda at 05:09 PM on Feb. 5, 2023.
Purpose: Inquiry/asking for advice for filing a legal complaint
Date of Coverage: 01/11/2023 - 02/03/2023
Tracking no: #SEC-616846481775

F.GUARIN Feb. 5, 2023, 5:09 p.m.

Hi! I have created a request a few days ago. It's already completed and I am happy with my response. I am initiating the filing of a formal complaint against OkPeso. I just have a few things to add and to ask. I hope you can still help me. The previous request I made is #SEC-037185277775. So, I just want to add, they never told me the amount of my loan when I answered one of their calls as well as in the text messages they sent me. They sent me emails before with the amount, but then they stopped. So I have no idea how much my loan is now. They just keeps blasting me calls and text messages.

F.GUARIN Feb. 5, 2023, 5:10 p.m.

Also, I want to add that their term is only for 7 days no matter the amount. And there's no other option to choose how long I can pay it. Unlike other loan apps, there are options to choose to pay up to at least 30 days. And I think OkPeso is being unfair in this matter. Lastly , ever since I loaned them, I have been receiving calls and text messages from other lending companies offering loans to me. I have never read nor agreed to anything regarding sharing my contact information to other lending companies. Can you give me advice regarding this as well? Specifically on what other violations they may have done besides Memorandum Circular No. 18 series of 2019: Prohibition on Unfair Debt Collection Practices of Financing Companies (FC) and Lending Companies (LC). I hope you can still help me. Thanks again!

I.GONZALES Feb. 6, 2023, 8:14 a.m.

February 6, 2023 Dear Fretti Lynne, Thank you for your request dated Feb 05, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Complaint for unfair practices of OkPeso. We received your request on Feb 05, 2023 and will respond on or before Feb 24, 2023 05:09:42 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at http://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEFNFQy02MTY4NDY0ODE3NzUM, for request with ticket number #SEC-616846481775. Thank you. Respectfully, Isma Gonzales FOI Officer

A.ERMITAÑO March 23, 2023, 5:19 p.m.

March 23, 2023 Dear Fretti Lynne Guarin, Greetings! Thank you for your request dated Feb 05, 2023 05:09:42 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for Complaint for unfair practices of OkPeso. Response to Request To find out more about the specifics of your complaint, you may file a formal complaint with us by following the instructions below: 1. To File a Formal Complaint Against a Lending or Financing Company Kindly follow this link: http://www.sec.gov.ph/lending-companies-and-financing-companies/complaints/. Please read and follow the instructions carefully to avoid the outright dismissal of your complaint. In sending the complaint form to [email protected] via e-mail, kindly use the following format in the subject head of the e-mail: COMPLETE NAME _RESPONDENT COMPANY _ SUBJECT OF COMPLAINT (ex: JUAN DELA CRUZ_ABC LENDING_DISCLOSURE STATEMENT VIOLATION). 2. To verify Lending Companies, Financing Companies and Online Lending Platforms For a list of registered lending and financing companies, follow these links: a. Registered Lending Companies https://www.sec.gov.ph/lending-companies-and-financing-companies-2/list-of-lending-companies-2/ b. Registered Financing Companies http://www.sec.gov.ph/lending-companies-and-financing-companies/list-of-financing-companies/ For a list of recorded online lending platforms of lending and financing companies, please refer to this link: https://www.sec.gov.ph/lending-companies-and-financing-companies-2/list-of-recorded-online-lending-platforms/ 3. For more information on Lending and Financing Companies For more information on lending and financing companies, kindly follow this link: https://www.sec.gov.ph/lending-companies-and-financing-companies-2/lending-companies-and-financing-companies/. Thank you for your time and effort in assisting the Commission in our mandate to regulate and supervise lending and financing companies. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Commission Secretary at [email protected]. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Asst. Director Nolivienne Ermitaño FOI Receiving Officer

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