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Date: Oct. 30, 2020, 6:15 p.m.

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Date: 2020-11-03 05:00:14.000000

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Date: 2020-11-03 20:16:37.000000

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Complaint for Converge ICT Solutions

Published by National Telecommunications Commission(NTC) on Oct. 30, 2020.
Requested from NTC by C. Gamboa at 06:15 PM on Oct. 30, 2020.
Purpose: Complaint
Date of Coverage: 10/22/2020 - 10/30/2020
Tracking no: #NTC-637309142863

J.ESPINO Oct. 30, 2020, 6:15 p.m.

Hi I would like to file a complaint for Converge ICT Solutions for not providing assistance with my internet subscription connection loss. I am paying their monthly bills properly and lost my internet last Thursday/Friday (Not really sure when since I'm asleep when connection got lost). I called them everyday and they told me that they will send a team on the same day each day I called and no team came to our house. This is a technical issue in their end and they do not want to solve it. Please investigate this company as there are many similar complaints in social media especially Twitter.

D.DAQUIOAG Nov. 3, 2020, 5 a.m.

November 3, 2020 Dear Jann, Thank you for your request dated Oct 30, 2020 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Complaint for Converge ICT Solutions. We received your request on Oct 30, 2020 and will respond on or before Nov 20, 2020 06:15:11 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy02MzczMDkxNDI4NjMM, for request with ticket number #NTC-637309142863. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS Nov. 3, 2020, 8:16 p.m.

November 3, 2020 Dear Jann Espino, Greetings! Thank you for your request dated Oct 30, 2020 06:15:11 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request: You asked for Complaint for Converge ICT Solutions. Response to Request: In reference to the above request, you are advised to visit the office of the Consumer Welfare and Protection Division (CWPD) of the National Telecommunications Commission at BIR Road, East Triangle, Diliman, Quezon City. Our office is available from Monday-Friday 7:00AM - 6:00 PM or call at 8-9213251 & 8-9267722 for further information regarding your concerns. You may send an email at [email protected]. Furthermore, due to this current situation, we suggest you to contact the Telephone Numbers provided above before you proceed to the office and to bring the following requirements: 1. Duly accomplished Form(Downloadable at www.ntc.gov.ph under Info menu) 2. Photocopy of two(2) VALID IDs at least one is Gov’t. issued ID For email and Fax : 1. Duly accomplished Form(Downloadable at www.ntc.gov.ph under Info menu 2. Copy of two (2) VALID IDs at least one is Gov’t. issued ID 3. All other requirements stated in the downloadable form Supporting Documents for Representative(s) 1. Authorization letter duly signed by the applicant and valid ID of the authorized representative. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

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