National Telecommunications Commission(NTC)

Browse over 10440 from this government agency

Go Back

REQUEST
SUBMITTED

You have submitted an FOI request

Date: Aug. 22, 2020, 7:30 a.m.

PROCESSING
REQUEST

Your request is already in review

Date: 2020-08-24 05:41:04.000000

REQUEST
SUCCESSFUL

Your request was successful

Date: 2020-08-24 09:22:26.000000

4

RATE YOUR
REQUEST

How was your request?

Complaint for CONVERGE ICT

Published by National Telecommunications Commission(NTC) on Aug. 22, 2020.
Requested from NTC by F. Contreras at 07:30 AM on Aug. 22, 2020.
Purpose: Response with my concern.
Date of Coverage: 08/17/2020 - 08/21/2020
Tracking no: #NTC-341208416583

F.CONTRERAS Aug. 22, 2020, 7:30 a.m.

Hi! I would like to complaint Converge ICT because of their poor customer service. I lost internet connection last Aug 17, 2020 after i upgraded my plan to 35mbps. I emailed them many times but no response from their end. Account number: 0020230966909 Email: [email protected] Contact number: 09175185147

D.DAQUIOAG Aug. 24, 2020, 5:41 a.m.

August 24, 2020 Dear Francis jr, Thank you for your request dated Aug 22, 2020 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Complaint for CONVERGE ICT. We received your request on Aug 22, 2020 and will respond on or before Sep 12, 2020 07:30:21 AM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy0zNDEyMDg0MTY1ODMM, for request with ticket number #NTC-341208416583. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS Aug. 24, 2020, 9:22 a.m.

August 24, 2020 Dear Francis jr Contreras, Greetings! Thank you for your request dated Aug 22, 2020 07:30:21 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request: You asked for Complaint for CONVERGE ICT. Response to Request: In reference to the above request, may we refer you to visit/contact our Consumer Welfare and Protection Division (CWPD) for the Complaint on Services provided by Public Telecommunication Entities and other Service Provider regulated by the Commission. You may send your formal written complaint to the CWPD thru: [email protected] or call at 8-9213251 & 8-9267722. Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

Is this request offensive?

Requests for personal information and vexatious requests are not considered valid requests for Official Information.

If you believe this request is not suitable, you can report it for attention by the site administrators.