Land Transportation Franchising and Regulatory Board(LTFRB)

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Date: Oct. 1, 2022, 10:22 a.m.

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Date: 2022-10-13 14:40:06.000000

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Complaint for conductor and driver

Published by Land Transportation Franchising and Regulatory Board(LTFRB) on Oct. 1, 2022.
Requested from LTFRB by N. Decision Maker at 10:22 AM on Oct. 1, 2022.
Purpose: Complaint conductor and driver
Date of Coverage: 09/29/2022 - 10/01/2022
Tracking no: #LTFRB-476376487245

M.JAVELLANA Oct. 1, 2022, 10:22 a.m.

Hi, Nais ko pong maghain ng complaint sa driver llo na po sa conductor Noong sept 29 2022 kasagsagan ng malakas na ula Around 7:30pm -8:00 bus ng glinear my no 3091 BYAHEng taytay gling ortigas 2 oras po akong naghintay Para makasakay rockwell po ako nagwork bgo lmang ako sa area Ng sumakay po ako sa bus hindi puno yong gitna sabi ko bka pwede Po ako sa unahan dhil jennys lng po ako katayo po mahjnahon pagkakasabi ko sinigawan nya ako ng paulit uli sa likod ko lng condoctor nagsasabi sa kin dhil maba ka nlng napahiya po ako sa maramng tao kaya bumababako.Kasagsagan ng ulan .

R.SALVADOR Oct. 13, 2022, 2:40 p.m.

October 13, 2022 Dear Maria adelfa JAVELLANA, Greetings! Thank you for your request dated Oct 01, 2022 10:22:22 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for Complaint for conductor and driver. Response to Request Your FOI request is approved. Please be informed you need to fill out the complaint affidavit form attached to this message in order to process your complaint in accordance with our revised 2020 Citizen Charter which they can send through our official email address at [email protected] Upon receipt of the notarized complaint affidavit form, our team will process the complaint and provide updates through our official email address. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to [email protected]. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Ryan Salvador FOI Receiving Officer

Attachments:

LTFRB-COMPLAINT-FORM.pdf - Ryan Salvador - [email protected]

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